Shipping & Production time & Duty
Please NOTED that we are not Robot, we are real person, real factory, real team, do custom products service for you. Any questions, please send Email or click online whatsapp service.
- Sample order need 3-5 working days. maybe faster.
- All order proceeding time need 10-45days ,for detailes as per order quantity.
- All stock fabric order with brand label requests need 15-20days around as label need 10days around.
- All Orders includes samples order/small wholesale order or customized order) shipping by fast Shipping via DHL/UPS/TNT/FEDEX.
(There do have cheapest shipping via china post e-parce. but parcel easily lost and takes long time around 15 to 90days. so currently only have fast shipping. )
- Shipping cost as per package, free flat package or silk pouch shipping cost is lower than gift box. As box package size is big, shipping volume weight is big, so cost is higher. In my opinoin, if you need small quantity, consider of cost, we recommend free package or silk pouch ,then you buy box in local, in this case, will much save your cost.
- If you order big quantity or customized package like box, please contact us to get quotes and shipping cost. Kindly rememeber send mail with detailed requests.
- Shipping time need 7-10working days. Some place ,because of COVID-19, maybe time longer, it depends on where are you from and local government policy and shipping company shipping status.
For bulk quantity, sometimes online shipping cost not correct. if not right, we will contact you when receive orders.
- About Import Duty
Based on each country import policy, some country must have import duty even if a sample order. some country are not. Based on this, please read below.
All online price are EXW price, only products price, not includes shipping or buyer import duty. so there maybe have import duty when parcel arrive local courier center and do customs clearence. If there have, courier company would contact you for import duty before delivery. If do not have, you only need wait for parcel arrive. In this case. Please confirm your phone number is correct, if parcel long time can not arrange delivery, parcel will be return or be destoryed by local customs.
Please NOTED we do not in charge of any import duty, so if parcel return or be destoryed by customs, we will not payment return.
Any questions, please contact us.
Return & Exchange
- All Orders, Please kindly check item decriptions carefully or email us or talk via online whatsapp online service to confirm your requests.
- All Wholesale products / Customized products order, Not Quality Issues, Not accept return.
- Once start production, Not accept change workmanship or color.
Our target is Supply Best Quality Silk Products for you and help you save money. Before production, Any questions please feel free to contact us. Let's talk more to avoid mistakes.